Mercure Dartford Brands Hatch Hotel & Spa

“Overall, not happy a ridiculous long wait for food and extremely noisy outside and below our room.”

The lady at the desk welcomed us and sorted our parking, but we booked a table for 7:15 pm and the food didn’t arrive until 9 pm, even after the staff laughed off that one of our party members was diabetic and needed his meal. Ordering a drink from the table took 50 minutes. After a long day starting at 5 am and going to bed at 10 pm, we found ourselves right above a disco that ran until 12 am and a smoking area outside our window, which made for a terrible night’s sleep. I would advise anyone staying there to keep a safe distance from the dancefloor and to place guests who will attend the party in rooms above the party area.

David·A month ago

“Disappointed with the cleanliness, hygiene standards and customer service.”

Breakfast was very basic, yet it offered a decent range of fruit and yogurt and cereals. The coffee tasted bitter and unpalatable, so I had to buy coffee from the bar twice. A strong, unpleasant smell lingered in my room; I told reception several times, they just acknowledged it without offering a room change or inspection. I’d booked a room for my granddaughter and her children, who had strollers and Moses baskets, yet they were assigned first‑floor rooms. Even after I requested a ground‑floor room, I was told nothing could be done because the hotel has no lift, so my son had to haul the pushchairs up and down the stairs without any staff assistance.

Anita·A month ago

Great staff, clean rooms and well equipped

Matt·A month ago

Pretty spot on

John·A month ago

“Well located but service speed & food underwhelming”

The location was good, the family room was spacious and modern, and the gym was well equipped. However, paying £11.99 for parking for one night felt steep, service at the bar and restaurant was extremely slow with some of our party still waiting while others finished, food was only average at best, and the bedroom kitchenette was unfinished.

Ravi·A month ago