The Ascot Hotel

The staff were lovely, the room was clean and very spacious, but the hotel is located near nightclubs, so it was noisy on Saturday.

Marek·3 weeks ago

The room literally had no bottle of water or glasses. There were no slippers or robes, the shower was broken, and the toilet door wouldn’t close.

Максимова·4 weeks ago

This is the worst hotel I have ever stayed at.

Ciprian·4 weeks ago

“To be renovated and this shall stay here as last negative feedback before the reopening”

The bed was almost acceptable. I arrived around midnight and was met by an unfriendly receptionist who showed no concern for whether my trip had gone well or if I had found parking, despite the difficult parking situation in the area. At check‑in, instead of asking politely, he simply said, “Now you are going to pay.” I explained that I would prefer to pay at check‑out, as I usually do not pay for accommodation before seeing the room. He replied that immediate payment was mandatory. My reservation included breakfast, either in the room rate or as a Genius benefit. No one told me that part of the hotel was under renovation and that no proper breakfast service was available because the kitchen was closed or unstaffed. At about 6:50 the next morning I went downstairs to look for breakfast, but nobody was there. I returned around 7:50 and met another guest with a child in the breakfast area. That guest—not a staff member—explained that there was only a coffee machine with black coffee, no tea, and that a croissant could be baked upon specific request if I was willing to wait. I declined and left the hotel. Throughout my stay I repeatedly entered and left the building without seeing a single employee. There was no visible housekeeping service and not even a “Do Not Disturb” or “Please Clean My Room” sign. A flyer instructed guests to request cleaning via a QR code, but judging by the condition of my room on arrival, the cleanliness was nowhere near four‑star standard. This is a very old hotel and clearly in need of renovation. Renovation work does not excuse poor cleanliness, a lack of information, or staff showing so little interest in their guests and in basic hospitality. I sincerely hope this is one of the final negative reviews before the hotel reopens with renovated rooms, clean windows, appropriate standards, and attentive personnel.

Szilvia·4 weeks ago

“Nicht begeistert, keine 4 Sterne !”

The drain was clogged, both the washbasin and the shower. It smelled like a clogged drain. The facilities were very old. I could even hear people talking in the courtyard… In my opinion, it does not deserve a four‑star rating.

Kush·A month ago