“Don’t stay here, seriously”
The toilet in our suite was fine, but our experience at this property was extremely disappointing, especially since we stayed in the Royal Suite, which is advertised as the finest accommodation the property offers. The property is severely outdated and needs significant maintenance. While we could have overlooked its age, cleanliness was unacceptable. Visible mold throughout our suite raised serious concerns about hygiene and overall condition. Security was another major issue: there appeared to be no meaningful security measures, allowing people to walk in directly from the street and access guest room areas without restriction. The lack of soundproofing made it nearly impossible to get a restful night's sleep. The most disturbing incident happened on our final morning when a completely naked woman, who seemed to be on drugs, attempted to enter our suite, loudly rattling the door handle. We reported the incident to the front desk, where staff reviewed the security footage and laughed. This response was deeply unprofessional and showed a concerning lack of seriousness about guest safety and privacy. Overall, this property falls well below acceptable standards for cleanliness, maintenance, security, and customer service. The condition of the suite, repeated sleep disruptions, serious security concerns, and dismissive response from management made this an extremely unpleasant stay. I would not recommend this property, even its highest‑category suite, until these issues are properly addressed.
Charlene2 weeks ago