“Mi experiencia con este hotel fue muy mala debido al manejo de los cobros. Durante y después de mi estancia tuve múltipl”
My time at this hotel was terrible because of the way they handled charges; throughout and after my stay I saw numerous authorizations and fees on my card that left me confused, and my bank even blocked the card for suspected activity, which was a huge hassle since I had automatic payments linked to it. After I left, the hotel tried to bill me for alleged damage to some décor even though I had called ahead to confirm I could decorate and they said it was fine, and there was no damage at all, yet they demanded proof that never came. I also got a jumble of different receipt numbers and amounts, making it impossible to tell what was actually charged and what they claimed was still owed. The whole billing and customer‑service process was extremely frustrating, and I would never stay there again.
DiazA month ago