“Did not stay - Cancellation Approval for Refund Impossible in My Opinion”
We never ended up staying here because the rooms we booked were not the ones we received upon arrival, according to my view after a two‑hour drive to the property; we discussed cancellation with the owner, who was pleasant and agreed, but we had to request it ourselves. The property management company, OVO I think, did not reply to several direct cancellation requests that promised a 24‑hour response, and we never got a reply. They said the management company wouldn't answer calls or emails about the cancellation and couldn't issue the refund without management approval. We spoke with the management company, who said they'd contact the owner to confirm the cancellation and call us back within 24 hours, but we never received a call. We tried calling again many times, but no one answered. Eventually we gave up and learned our lesson.
Michael8 months ago