Everything was perfect, the hotel was amazing for children and the facilities were incredible! The only issue was the extra fee for the game room (Playstation).
MichaelA month ago
Just a moment…
★★★★★·Ambalantota·8.7
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or just type it — “around the 20th, three nights”
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Shangri-La Hambantota overlooks Sri Lanka's pristine southern coast, situated along the ancient Spice Route. The resort features an 18-hole golf course, expansive spa, and artisan village. State-of-the-art fitness facilities, a 30-metre lap pool, and retail facilities are available. CHI, The Spa, offers exceptional treatments. Rooms have flat-screen TVs, complimentary internet, and glass-enclosed showers. Restaurants Bojun Hala and Sera serve Sri Lankan and Asian-inspired cuisine.
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How guests rate the property, aspect by aspect.
Everything was perfect, the hotel was amazing for children and the facilities were incredible! The only issue was the extra fee for the game room (Playstation).
Michael·A month ago
Food is amazing
Malith·A month ago
The buffet food was decent and the pool was enjoyable, though some areas were closed for maintenance. The surrounding area and views were lovely. However, despite being a newer hotel, many things were broken: the mini‑bar door fell off, the wooden hinges were rotting, the heater didn't work at first, and half of the kids' pool was taped shut. The lobby bar staff were rude; we had to hunt them down for menus and orders, and they served us a half‑glass of off‑rosé and refused to replace it. When I asked for a fresh glass, the bartender dumped the spoiled wine into the sink and poured new rosé into the same glass without changing it. The staff training clearly needs improvement, and the guest services ignored the complaint.
Priyani·A month ago
The front desk, especially Miss Dilmi, was fantastic—friendly and professional. The pool bar staff, however, were very unfriendly. The food at the Upalawanna restaurant was excessively salty; we had to return dishes four or five times. We spent 94,000 on dinner and left with dishes that were still too salty.
Shelomi·A month ago
Everything—from the food to the staff to the amenities—was perfect, making it a flawless getaway. The Sous Chef went above and beyond to care for us when we had a baby.
Munaf·A month ago