Dear Sir or Madam, first I would like to thank you – the location of the houseboat on Fehmarn was truly beautiful, and the idea of the stay was generally appealing. Unfortunately, several issues significantly affected the stay. The toilet didn’t work, so I had to flush it with a bucket I borrowed from the harbor master. The water tank was apparently empty, so there was no running water for showering or hand washing. I reported this immediately to management and received a replacement accommodation on short notice, but it unfortunately did not meet expectations and could not replace the planned stay on the houseboat. I would therefore ask you to investigate the circumstances and let me know whether a partial refund or another form of compensation is possible. Yours sincerely.
Jens11 months ago