The staff were helpful, but the linen fell short: my pillows, pillow protectors, and top pillow covers were stained yellow and brown and even had mould. I talked to the supervisor, who apologized, and we had to go through about 6‑8 sets before finding clean ones. If you’re a light sleeper, room 101 on the bottom floor is tough—next to the staircase, so you hear your upstairs neighbour and the steps, plus the live music that’s too loud when you’re trying to sleep. Maybe end the music earlier, around 10 pm? The hotel looked beautiful when it first opened, and I liked the room, bathroom, and pool design. I hope management takes this feedback and improves things, because the place has great potential. Once the linen issue was fixed, my stay was good and I enjoyed the rest.
Lucy·3 weeks ago