“Guests deserve honesty. If you can’t provide the service, at least inform your customers.”
Nothing, there is no hotel. We paid 30% advance and travelled all the way, only to find out that the hotel is under renovation and completely unusable. There was ZERO communication from the management, no update, no courtesy message — nothing. This is highly irresponsible and misleading. If the hotel is not operational, why are you accepting bookings and payments? This caused us huge inconvenience, time loss, and unnecessary stress. Guests deserve honesty. If you can’t provide the service, at least inform your customers. Absolutely unacceptable experience
Kajal11 months ago