I had confirmed my room through the booking system, sent the booking code via Zalo to the hotel, and got confirmation, yet the next morning they told me the booking wasn’t found. The manager spent half an hour checking, still no result. Luckily they let me check in, but arriving in Hanoi at 4‑5 am after a 10‑hour night and being told the booking was missing was really frustrating.
Vu3 months ago