★★★·Lockerbie·7.6
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or just type it — “around the 20th, three nights”
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The Sure Hotel by Best Western Lockerbie in Lockerbie offers family rooms with private bathrooms, work desks, and free WiFi, featuring tea and coffee makers, hairdryers, and flat-screen TVs. The hotel boasts a fitness centre, sun terrace, and garden, along with a restaurant, bar, lounge, and games room. Breakfast options include continental, buffet, and full English/Irish, with gluten-free and vegan choices.
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How guests rate the property, aspect by aspect.
Breakfast was fine, dinner was fine, staff were very friendly but looked tired and worn. The hotel itself seemed very tired, the carpet in common areas looked dirty. The room was noisy and some towels didn’t look fresh.
Charles·2 months ago
My room was spacious with a very nice en‑suite. The bed was comfortable. It was very warm but a fan was provided. Constant traffic noise was unavoidable. Breakfast was good, though it was busy and with only one person serving we had to wait a while for any requests. The staff were pleasant and helpful.
Sandra·2 months ago
The staff were friendly and apologetic about other guests’ behaviour, but the ash tray on the wall right next to the main entrance was annoying. Reception was unmanned until check‑in at 3 pm, and the bar didn’t open until 3 pm, so there was nowhere to go until then and we had to wait. The toilet in the room was dirty, and the cleaner was in short pjs cleaning out rooms in the morning, moving up and down the corridor and outside. The area outside the patio doors looked unsightly. Guests for a wedding tried our door early in the morning and made a lot of noise during the night and early hours. I called to see if they wanted dinner before arrival because we had a wedding, so I had to sort out who needed the restaurant around that time, and I also asked at check‑in what time we would be down for breakfast, so I felt obliged to give a time even though we had children with us, one of whom was autistic, so that wasn’t easy. It wasn’t worth the money for just one night; I looked tired on the outside driving in also.
Hayley·3 months ago
It’s nice at the front and Lockerbie is a decent area. Shower was big and hot with good pressure. Room was fairly big too with a decent view. Due to the heat we were all given fans as there’s no aircon. The 2 singles pushed together was not comfy, one of the mattresses was much older so caved in, leaving the edge sticking up where the 2 beds meet. Pillows not that good either, and duvet way too thick for the temps, we should have been given just a sheet. Breakfast was rubbish, and cooked breakfast costs extra
Fabien·3 months ago
I enjoyed the outside seating area and the service by the staff. Air conditioning, but in Scotland why bother, the hotel did supply fans for all rooms when we were there, which was a nice touch.
Glen·3 months ago