“No volveré”
Nothing good. The place was old.
JuanA week ago
Just a moment…
★★★★★·Cancún·8.3
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or just type it — “around the 20th, three nights”
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SLS Cancun sits on a private beachfront street, delivering unobstructed sea views and direct beach access. Guests enjoy an infinity pool, full‑service spa, fitness centre, rooftop terrace, and on‑site restaurant serving modern Middle Eastern cuisine. Rooms feature air‑conditioning, balconies, minibars and work desks. Complimentary bicycles, 24‑hour reception, and proximity to Cancún International Airport enhance convenience.
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How guests rate the property, aspect by aspect.
Nothing good. The place was old.
Juan·A week ago
The beach was a complete disaster: the water was filled with disgusting slime that ruined the entire experience. The staff was incredibly rude and unhelpful, the air conditioning didn’t work so we had to use a fan, and customer service was utterly inadequate. We couldn’t get our order fixed, and the guy at the front desk, who claimed to be the supervisor, was unhelpful. I saw someone in all black walking by and asked if she was the manager; she turned out to be. I wouldn’t stay at this beach hotel again. The experience was so uncomfortable that I think it was because of my race. It was a horrific experience.
Kevin·A week ago
The property was super clean and the staff were very friendly and accommodating
Michelle·A week ago
I was happy with the location, but the towels were filthy—gray and I had to ask for replacements twice, which left a bad impression of the hotel's quality.
Santibañez·3 weeks ago
Wonderful stay! Huge room in front of the ocean. Super clean beach with a lot of chairs
Joëlle·3 weeks ago