Raffles Sentosa Singapore

I stayed from Sep 27 to Oct 1, fully pre‑paid. This was one of the worst experiences I’ve ever had. On check‑in Sep 27, the butler didn’t tell us that breakfast on Sep 29 was moved to another Chinese restaurant, and that the public pool would be closed for hotel events on Sep 29 and 30. We paid for the advertised facilities, yet the pool was shut down with no notice, which devalued our stay. The hotel hosted large events during our visit. The car service was severely affected; each time we asked for a vehicle, we waited over 20 minutes, causing me to miss an important appointment. To make matters worse, the hotel network crashed during check‑out on the morning of Oct 1, delaying my departure further. Whenever I reported these problems, the staff only replied “sorry”. No practical solution, no compensation, no sincere follow‑up. Empty apologies can’t fix the troubles caused by the hotel’s poor management. I can’t recommend this property. Think twice before booking.

Li·2 weeks ago

“Extremely overrated and mediocre”

The Raffles Sentosa Singapore experience was far below what one would anticipate from a property of this stature. Traveling with a pet, I found it unexpectedly hard to obtain clear, consistent details about the hotel’s pet policies and permissible areas. During the stay, our butler claimed a restaurant was pet-friendly, only for us to later discover that was incorrect. For a hotel that markets itself on personalized service, this miscommunication was disheartening. At check‑out, we were told a manager wanted to meet us to discuss feedback; we waited, but the manager arrived late, despite the hotel having arranged the meeting, leaving a particularly poor final impression. Dining was another let‑down: our meal at Empire Grill turned out to be some of the worst Italian food I’ve had in a long time. At this price point and within a Raffles property, I expected a much higher standard of cuisine and execution. The resort itself is beautiful, but luxury hospitality is ultimately about more than just gorgeous surroundings. At this level, guests should receive accurate information, seamless service, meticulous attention to detail, and excellent dining options.

Stacey·A month ago

“نضيف وخدمتهم حيده من افضل المنتجعات التي سكنتها”

The staff were clean and their service was good, one of the best resorts I have stayed at.

Mohamed·A month ago

“It was a comfortable stay with a heavy price tag”

The place is clean and there aren’t many mosquitoes, but the pool area isn’t covered. When it rains, I can’t use the pool because of thunder and lightning.

Hor·A month ago

“Wunderschön”

We spent the end of July for 5 nights with our two children at the Raffles. The villas are great and the grounds are well‑maintained, clean, and very quiet. Breakfast is almost entirely à la carte – a dream. There are two restaurants (Royal China & Empire Grill); our favorite was the Empire Grill by the main pool. The food was excellent and the service superb. The team around Alexander – Santos, Lyle, Eric, Amy and Don – were especially nice, attentive and courteous. The main pool is 30 m long and looks great. The public beach/sea is about 300 m away, a short walk. On the departure day our flight was only at 22 h, so we were allowed to stay in the room for free until 15 h and then use the Raffles facilities for free until 20 h. Thanks again! All in all, a fantastic holiday. Best regards from Austria – Christian & family.

Christian·A month ago