New beach Holidays

“Booking.com does not value customers and doesn't ensure that hosts are up to expectation”

The park itself is nice, and the staff were really helpful, but I couldn’t reach the host. The park management tried to contact me, but got no response. I’ll never book here again because the management told me the caravan was no longer on site and asked to remove it from the website, yet the caravan was still listed. I couldn’t stay in the caravan I paid for because it wasn’t there, and they still charged my bank account and won’t refund me.

Eliete·A month ago

“AVOID! Caravan repossessed and removed weeks ago. Six-hour wasted journey, no accommodation and still no refund!”

Nothing positive at all. We never got to stay because the caravan had been removed from the site. It was a total disaster. We drove six hours only to find the caravan had been repossessed for unpaid bills. I called the owner about ten times and sent around five messages, with no reply. Reception confirmed the caravan had been removed three weeks earlier and that they had repeatedly warned about it, yet it was still advertised and accepting bookings. We were stranded, had to find another caravan at about 7 pm, and paid extra. We’re still fighting for a refund. It’s disgraceful that people can book accommodation that no longer exists. I strongly advise no one to book this property. Six hours wasted, extra costs, and no accommodation.

Paul·A month ago

It was a scam; I never got to stay.

Jones·A month ago

“Crap”

I didn’t even stay. They never contacted us, didn’t give a key code, or tell us which caravan it was. They ignored our texts, calls, and emails, and I lost money.

Chloe·A month ago

I never got the bungalow number or the key box code, and the owner never answered my calls; I ended up finding another place that night.

Susanne·A month ago