“Disappointing”
The only staff member who was truly helpful and provided great customer service was Carmela, the waitress at the dining area; she was very nice and made sure we had everything, and she was the one that improved our stay a little. The reception staff were not very helpful; when we asked a question they seemed annoyed by us, no smiling customer service. The rooms need aesthetic upgrades; the carpet in the corridors is stained and awful, the walls are not insulated so we hear other people talking in the hallway. Overall we were disappointed with the service, rooms, and especially the horrible reception, and the only thing that saved our experience was Carmela, who was excellent.
LuciaA month ago