The cleanliness, utensils, equipment, and overall condition differ from the photos used for the room.
Tien3 weeks ago
Just a moment…
★★★·Hanoi·7.1
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or just type it — “around the 20th, three nights”
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TUAN Central Hotel in Hanoi offers spacious family rooms with air‑conditioning, private balconies, spa baths, and work desks. Guests enjoy a wellness centre, sun terrace, lush garden, bar, hot tub, and free Wi‑Fi. Located minutes from Hoan Kiem Lake, Thang Long Water Puppet Theatre, Hanoi Opera House, and St. Joseph Cathedral, it provides convenient city access and 24‑hour concierge services.
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How guests rate the property, aspect by aspect.
The cleanliness, utensils, equipment, and overall condition differ from the photos used for the room.
Tien·3 weeks ago
The location is great, and the food served is excellent.
Trudy·A month ago
The lady in housekeeping is friendly and nice. However, the hotel staff just sit around playing on their phones; when I asked for ice, they laughed and didn’t give me anything, which feels unprofessional. As an F&B Director in Hue, I plan to bring this up with Didier Corlou, the chef‑owner of Mme Hien across the street, with whom I’ve worked. I can’t recommend this hotel; while the location is good, there’s a complete lack of professional standards. The rooms were dirty, housekeeping wasn’t done, and so on. Instead of laughing and playing on phones, the staff need to take their jobs more seriously.
Frederic·A month ago
The location is good, but the room had no windows and a slight fly issue, which is acceptable for the price.
Elliott·4 months ago
I liked the location, but the place is really a family‑run Airbnb, not a hotel. There's no reception desk or housekeeping staff, and overall it was rubbish.
Sheikh·5 months ago