I loved the hotel, the staff, the cleanliness, the breakfast, and everything else — except the reception service. Unfortunately, I was charged twice, and the reception staff tried to convince me that the issue was with my bank. As someone who has stayed at this hotel before, I was genuinely disappointed by the way the situation was handled. After returning to my country, I contacted my bank and confirmed that they double charged and the issue was not from my bank. I then called the hotel again, explained everything, and was promised a callback with an explanation and a resolution. Unfortunately, I never received that call, and the amount has still not been refunded. It’s pity that such a disappointing experience with the reception and the lack of follow-up overshadows what was otherwise a pleasant stay. I hope the management takes this matter seriously and improves both its payment procedures and customer service.
Nana·2 weeks ago