“Great stay need to work on customer experiences”
Great location for our conference. There weren’t enough staff at the pool bar (over 21), the luggage transfers were chaotic, and reception was understaffed.
Kate3 weeks ago
Just a moment…
★★★★★·Rancho Palos Verdes·8.3
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or just type it — “around the 20th, three nights”
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Terranea Resort sprawls across 102 private acres on California's Palos Verdes Peninsula, offering breathtaking Pacific Ocean and Catalina Island views. Luxurious rooms feature balcony views, free WiFi, and flat-screen TVs. Guests enjoy a free glass of sparkling wine, outdoor gardens, a spa, fitness centre, and on-site activities like kayaking, scuba diving, and horseback riding, with a 9-hole oceanfront golf course and complimentary shuttle.
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How guests rate the property, aspect by aspect.
Great location for our conference. There weren’t enough staff at the pool bar (over 21), the luggage transfers were chaotic, and reception was understaffed.
Kate·3 weeks ago
The place and the staff were fine, but first they gave us a room overlooking the pool with no privacy; after we raised the issue they moved us to an upper floor. We also had to wait over an hour for lunch and drinks by the spa pool.
Sussan·4 months ago
The ocean view was great, but the price was high.
Grace·4 months ago
The place is great, right on the resort and the location is spot on. Nothing else really stands out.
Brian·4 months ago
The spot is amazing, but the staff were awful. The check‑in lady kept telling me that two of my cards were declined and that I should call my bank while my 10‑month‑old was exhausted and needed to sleep. The bank later confirmed my cards were fine, yet after 30 minutes of this nonsense the hotel staff finally discovered the issue on their end and checked us in. The receptionist never even apologized, which was absolutely disgusting for the start of my birthday trip. I’ll never come back.
Polina·4 months ago