“1/5 Stars - A Stressful, Substandard Experience—Not Worth the Radisson Name”
nothing. while i was on my way, i received a call at 6 pm from the property that my booking was cancelled as they were full. I chkd app on my mobile and informed him that my booking is confirmed and the app is not showing any cancellation and told me that I'm already on my way with 7 people. He said that he cannot do anything as i had booked through a third party i.e and my cancellation was sent to the team from whom the refund will be processed. Again i tried calling the property from the app thinking that it may be a spurious call. However i got the same response. My daughters told the person to arrange a room for 7 people or else we would approach the consumer forum but all in vain. Next moment i received a call from the same person quoting that they had received 2 bookings Ref 5615959298 and 5615959299 of which ref 5615959299 got cancelled. Since i had a single booking ref 5615959298 which was not cancelled, i was relaxed; just imagine the condition of 7 people who are midway and told their accommodation is cancelled. On reaching the hotel at around 11 pm we were allotted 1 family room No 305 for 5 and 2nd room No 311 for 2 people. The family room had only 2 double beds, where only 4 people could sleep. We had to request an additional bed for the 5th person. This should have been done before hand as booking was for 5. The family room was stinking like hell and we had to request for a room freshener. Both the rooms were not ready with towels, napkins, dental kit, shampoo and slippers and we were told that these things were provided on call. Even after requesting, we had to wait for a long time and call 2-3 times to get the requested items. Since our package did not include any meal option, we opted for a buffet breakfast. We were informed that the per head rate is 650 but they did not mention that rate is excluding tax and we were billed for 767 per head
Kiran3 weeks ago