The staff were absolutely delightful
The hotel's location was perfect for my needs
The hotel provided good value for the price I paid
Distilled by Parley from the 100 most recent of 1,913 verified guest reviews
21 m² · 1 full bed and 1 sofa bed · Suite
This spacious suite offers exceptional comfort with a full bed and a single sofa bed, providing ample space for relaxation. Standout features include a private bathroom, flat-screen TV, and free Wi-Fi, along with a coffee machine and air conditioning for a comfortable stay.
Beds 8.1/10 · 460 guests mention them
1 full bed and 2 twin beds
This Standard Room has a private bathroom and features air conditioning for climate control. The room is equipped with a flat-screen TV, satellite channels, and a radio for entertainment, as well as a desk, wardrobe or closet, and clothes rack for organization. It also includes amenities such as an electric kettle, tea/coffee maker, iron, and ironing facilities, and offers free Wifi and a wake-up service.
Beds 8.2/10 · 480 guests mention them
21 m² · 1 full bed and 1 sofa bed
The Premium Double Room with sofa bed at Holiday Inn Rochester-Chatham offers exceptional comfort, a spacious layout, and modern amenities, including free Wi-Fi, a flat-screen TV, and a private bathroom with complimentary toiletries and bathrobes.
Beds 8.1/10 · 460 guests mention them
12 m² · 1 double bed · Sleeps 2
The room features air conditioning and is equipped with a flat screen television, as well as a hospitality tray offering complimentary tea and coffee. Additionally, it includes a hairdryer and a selection of complimentary toiletries.
Beds 8/10 · 460 guests mention them
12 m² · 2 single beds
The room features air conditioning and is equipped with a flat screen television, as well as a hospitality tray offering complimentary tea and coffee. Additional amenities include a hairdryer and a selection of complimentary toiletries.
Beds 8/10 · 460 guests mention them
20 m² · 1 large double bed
This Premium Room features a private bathroom equipped with a bath, shower, and hairdryer, as well as complimentary toiletries and bathrobes. The room is furnished with air conditioning, a tea and coffee maker, a wardrobe, and a safe deposit box, and also includes a flat-screen TV with cable channels. It is appointed with one bed.
Beds 8/10 · 460 guests mention them
21 m² · 1 sofa bed
The Family Double Room with Sofa Bed features air conditioning and is equipped with a flat screen television, as well as a hospitality tray providing complimentary tea and coffee. Additionally, it includes a hairdryer and a selection of complimentary toiletries.
Beds 8/10 · 460 guests mention them
21 m² · Sleeps 2
The accessible layout includes a wet‑room bathroom with features for wheelchair users. Two single beds provide sleeping space for up to two guests, and a crib can be added on request. Climate control, a flat‑screen TV, tea and coffee making facilities, a hairdryer and complimentary toiletries are provided in the room.
20 m² · Sleeps 2
“Functional spatial average”
Parking was easy, a short stair lift led into the foyer, but a long three‑corridor walk took me to the room. Free coffee at reception was handy for exploring the area, though the food was average and there was no draft ale.
“Average”
It was good, but beer ran out for two days and the overall quality was average.
“Adequate”
The staff were excellent, friendly and helpful, but the hotel itself looked tired and clearly needed refurbishment, and the fish and chips meal had chips that were clearly just warmed up—yuck.
Parking was fine, but the staff seemed rushed and inexperienced. I had to switch rooms because the wrong number of beds was assigned, which caused problems.
“Good apart from the stairs to the reception and your pillows are so uncomfortable”
The hotel is convenient to nearby spots, and the staff are extremely friendly and helpful—10/10 for them. However, the entrance needs urgent attention; the stairs down to reception and rooms are awful, especially for an elderly guest like me who struggled to get my luggage in, and this is the fourth time I’ve stayed here and complained about the same issue.
“Functional spatial average”
Parking was easy, a short stair lift led into the foyer, but a long three‑corridor walk took me to the room. Free coffee at reception was handy for exploring the area, though the food was average and there was no draft ale.
Parking was fine, but the staff seemed rushed and inexperienced. I had to switch rooms because the wrong number of beds was assigned, which caused problems.
“Average”
It was good, but beer ran out for two days and the overall quality was average.
“Good apart from the stairs to the reception and your pillows are so uncomfortable”
The hotel is convenient to nearby spots, and the staff are extremely friendly and helpful—10/10 for them. However, the entrance needs urgent attention; the stairs down to reception and rooms are awful, especially for an elderly guest like me who struggled to get my luggage in, and this is the fourth time I’ve stayed here and complained about the same issue.
“Adequate”
The staff were excellent, friendly and helpful, but the hotel itself looked tired and clearly needed refurbishment, and the fish and chips meal had chips that were clearly just warmed up—yuck.
