The entrance area has been updated, the bar rooms look nice, and the staff are very friendly, but the rooms desperately need a renovation.
Gertraud2 weeks ago
Just a moment…
★★★★·Vienna·7.5
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or just type it — “around the 20th, three nights”
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Hotel Mercure Wien Westbahnhof is situated beside Vienna's Westbahnhof Train and Underground Station. The hotel features a spacious lobby, bar, sauna, and restaurant Westside serving international and Austrian cuisine. It's 700 metres from Stadthalle, 5 minutes from Mariahilfer Straße shopping street, and offers a 7-minute U3 underground ride to the city centre and airport shuttle bus outside. Free WiFi is provided.
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How guests rate the property, aspect by aspect.
The entrance area has been updated, the bar rooms look nice, and the staff are very friendly, but the rooms desperately need a renovation.
Gertraud·2 weeks ago
The breakfast was very pricey for a small morning snack, otherwise it was just okay.
Friedl·3 weeks ago
The hotel sits in a central spot with good public transport links.
Thomas·3 weeks ago
Gute Lage. Das Bett ist nicht gut
Claudia·3 weeks ago
Only the location is nice and the front‑desk staff were very polite and helpful. The housekeeping staff are terrible, especially their manager who behaved badly and had very poor manners; I felt the manager was somewhat racist toward Muslims. The other staff were not rude, but the manager was the problem during check‑out, coordinating with the front desk but still acting poorly.
Faisal·3 weeks ago