“Not upto expectations”
The location was convenient, but the bathroom had an unpleasant smell.
KaruneshA month ago
Just a moment…
★★★★·Naini Tāl·4.3
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or just type it — “around the 20th, three nights”
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Nestled on Mall Road, Excel Hotels & Resorts offers family rooms with private baths, lake views, and modern amenities. Each room features a work desk, TV, electric kettle, and free toiletries. The on‑site restaurant serves Indian cuisine in a contemporary, romantic setting, with à la carte breakfast. Facilities include a terrace, balcony, 24‑hour front desk, daily housekeeping, and full‑day security.
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How guests rate the property, aspect by aspect.
The location was convenient, but the bathroom had an unpleasant smell.
Karunesh·A month ago
I had a terrible stay at this property; the room had a strong odor.
Bisht·A month ago
This place offers no value for money: the rooms don’t match the pictures, none have a balcony view—everything is shared space. The rooms were tiny, barely enough room to walk, and they were saturated with a wet‑wall smell (seelan). There were no alternative rooms to choose from, and I got sick from the odor. There was no return policy, no complimentary food, and even bottled water cost extra. I specifically asked for birthday decorations or flowers as a freebie, but received nothing. I paid 9600 for a two‑night stay in a single room that felt smaller than a tent.
Muskan·2 months ago
The view was nice, but the stairs were very smelly.
Madhav·2 months ago
The rooms were overpriced and smaller than advertised; room service was subpar. The bathroom had issues that were eventually fixed before I left, but the overall experience didn’t justify the cost. There was no extra bed option, and the charges for the service and ambience were excessive.
Atul·3 months ago