“Rooms are comfortable and clean. Roads are bad and dangerous. Need qualified staff.”
the facility has no staff. no senior managers or owners. there is one young gentleman who is running around on his own. then there is another very young lady who can't speak properly and very shy.working so hard on her own from preparing dinner, tea, breakfast, housekeeping, running around from the main kitchen to the one we were using. waiting for dinner took long and breakfast was even longer - over two hours and finally reaching us cold. the facility needs to employ senior personnel in hospitality. the fact that we needed to travel 10kms from the main road in bad gravel road, damaging my car, and no where in the website - that this was mentioned. that if you book this facility you need a bigger elevated vehicle/bakkie to enable you to reach the facility. guests need to be told this. driving in the dark in the bad gravel and dangerous road is risky for women driving alone and if we were alerted about this we would not have opted for this type of accommodation
Ntombi7 months ago