“Aufgrund des Vorfalls würden wir dieses Hotel nicht wieder Buchen”
The breakfast and the park service were good. We had booked a table at the hotel restaurant, but we were mistaken for other guests who had ordered a 5‑course menu. Two drinks worth €20 were served to us without asking, and even after the mistake they were charged for them. After complaining, we were promised a refund – yet three months later, after several emails, nothing has happened. Our messages are no longer even answered. This behaviour is simply rude and disappointing. Because of this, we would not book this hotel again.
ManuelA week ago