“NO ES UN HOTEL! SON CUARTOS EN RENTA!!”
The bed was comfortable, the water pressure was solid, everything was clean and the place was central. Yet the property is marketed as a hotel when it’s really just rental rooms—staff service was terrible and they kept stalling, there was never any internet and no solution was offered, and the noise problem was hidden: a terrace/club right above the rooms blasted music from about 8 pm to 8 am, followed by drunk patrons shouting at windows, furniture being dragged, and loud cleaning music in the morning, so it never stopped. There weren’t enough staff to cover parking, cleaning and the lobby, they were only around briefly. Guests had to use a set of keys to open and close the parking gate two and a half blocks away, which was impractical and unsafe. You couldn’t request extra towels or pillows because nobody was ever there, phones went unanswered, and check‑in was delayed—early morning arrivals meant the front door was locked and the facility remained closed until staff showed up.
Ana·2 months ago