“The beds were big and room spacious. Good value for money.”
We checked in late and discovered we’d double‑booked a day earlier, ending up at another hotel by mistake. Mdm K. Long, the on‑call staff, was very professional and patient, traced our booking, and we had to rebook on the spot at a lower price (MR242.48). We felt the hotel could have sent us a reminder so we’d catch the double booking for 26 Sep, Saturday at Pekan AutoCity Budget Hotel, which called us twice while we were driving. The KT Beach Resort staff said they didn’t have my contact number even though all info was supplied. Why could the Pekan hotel call us? In this case, it seemed wrong not to spot the erroneous double booking for the same day, city, and guest name. Could a credit or refund be given?
Siew3 weeks ago