“Schlecht funktionierende Digitalisierung auf Kosten des Gastes - das ist Anti-Hospitality!”
The only thing that was decent was the location. The online check‑in was a disaster: I tried three times, hit computer errors, and nobody was available to help. The check‑in terminal was confusing, the WhatsApp bot gave wrong and poorly automated info, and the phone number was forwarded to some foreign line—exactly the kind of experience you don’t want. The whole process took ten times longer than if a person had been at the front desk, and it felt like staff were cut back at the expense of guests, as if this were a 4‑star hotel with a busy reception. I will never stay here again.
Reisenmachtglücklich3 weeks ago