“PESIMO SERVICIO”
Pilar, the hostess, was attentive. The service was terrible! The main and serious problem was the water quality: we couldn’t bathe or wash because it smelled awful and left that odor on our skin. Luckily we noticed the smell and avoided the pool, but this is a serious issue that could cause health problems. It’s disappointing that a place with nice facilities neglects such a basic and unhygienic aspect. The lack of hygiene in basic supplies ruined the entire stay and endangers guests’ physical well‑being. For this reason I’m demanding a full refund of the amount paid. I still haven’t received a favorable response to my refund request, and it feels unfair that no one wants to take responsibility. The person handling these matters just washes their hands and says it doesn’t apply… Who can I contact that can resolve this?
Elba3 weeks ago