Pensiunea Primaverii

Everything matched the description.

Paweł·3 weeks ago

“Świetne miejsce na relaks”

Silence, peace, family atmosphere. Comfortable bed. Secure parking.

Agata·3 weeks ago

Everything went smoothly; the host was very welcoming and the facilities matched the description exactly. The rooms I booked were exactly what I had reserved.

Vasile·4 weeks ago

The host was very friendly, breakfast was delicious, and the place was quiet and peaceful—perfect for relaxing.

Mateusz·4 weeks ago

“Nothing good to say.”

Nothing since the property cancelled my booking 8 hours before my stay and left me stranded in the middle of a foreign country I had never been to before. I appreciate your comments in response to my review however you left me stranded in a foreign country at 1am in the morning. You never explained you had technical issues you just told me you couldn’t accommodate me anymore which is very unprofessional as a buisness. You messaged me 8 hours before I was due to check in and when I checked your availability for that night you was full. If you was having technical issues you wouldn’t have rented my room to someone else and I don’t see what technical issues could allow you to not accommodate me, and this was not clearly explained. I was fobbed off and ignored. Even when tried to reach out to you with a resolution you ignored them. And I have an English phone network which unfortunately means that my phone wouldn’t allow me to ring any Romanian Numbers so I don’t see how I repeatedly called you throughout the night. Another lie to make yourself look better. You also tried to scam me by getting me to cancel the booking instead of yourself, if you couldn’t accommodate me then you should have cancelled the booking immediately which you didn’t. I’m sorry you don’t like the fact that your staff was questioned on their lies but there was nothing about my messages that was aggressive, as a buisness you should have more respect and communication towards your potential customers. I was ignored and lied to and only received 2 responses from yourselves after I tried to question the fact you had cancelled my booking. I’ve just rechecked the messages and I’m happy to post them here for everyone to see because they were not rude or aggressive. You tried to tell me that you were a “guest house” not a hotel so that’s why you didn’t want to accommodate me. The issue you had was with my arrival time, your other reviews reflect my experience with your lack of communication. I didn’t like the fact I had booked the property a month in advance, the booking was confirmed and I confirmed with the property owners about my arrival time, since I was travelling via plane and arriving late I asked if I could check in at a specific time to which they said yes. I then confirmed again other details with the property closer to the time and everything was good. They had then messaged me while I was on the way to Romania Via plane to cancel my booking and told me they couldn’t accommodate me. They didn’t give me a reason why. They messaged me this at nearly 3pm and I was due to check in 8 hours later. So less than 12 hours notice, yet had I cancelled within that timeframe I would have been charged. I did not see the messages as I was on the plane with no WiFi so could not respond, she did give info on alternative accommodation but unfortunately due to her cancelling at such short notice I couldn’t do research on the places that she recommended and I was stranded in the middle of Romania with nowhere to stay. I was going back and forth with the owners and they even had the cheek to be rude and say how they were a guest house and not a hotel and that basically my arrival time was an issue, even though they had previously confirmed it twice, they should have informed me that because it was not a hotel that it was not possible to accommodate that time. But that was not the issue, the issue was they had cancelled on me to accommodate other people, so it goes to show what type of property they are, they don’t care about the people they just care about the money. The owner was really rude over messages and this was at 1am when I was on the street with my luggage and my 17 year old little brother with nowhere to stay. Really unprofessional to argue with guests when you are in the wrong, not just that the owners even after cancelling on me did not tell that they had cancelled my stay and wanted me to cancel which I did not do

B·4 weeks ago