The hotel's location was truly wonderful
The staff were always willing to lend a hand
Distilled by Parley from the 50 most recent of 178 verified guest reviews
28 m² · 2 queen beds · Sleeps 4
The Queen Room features two queen beds, excellent bed comfort, and spacious accommodations. It includes air conditioning, free WiFi, a flat-screen TV, and a tea and coffee maker, offering a comfortable stay with essential amenities.
Beds 9/10 · 33 guests mention them
41 m² · 2 queen beds · Sleeps 4
This Queen Room with Two Queen Beds - Hearing Access has two queen beds and sleeps 4 guests. The room features air conditioning for climate control. It includes an alarm clock, tea/coffee maker, telephone, and radio for entertainment and connectivity, as well as a flat-screen TV and free Wifi. The bathroom is equipped with free toiletries.
Beds 8.8/10 · 29 guests mention them
24 m² · 1 king bed · Sleeps 4
This spacious King Room at Tru By Hilton Mt. Juliet features an exceptional king bed, air conditioning, free Wi-Fi, and a flat-screen TV, providing a highly comfortable stay with convenient amenities.
Beds 9/10 · 33 guests mention them
41 m² · 2 queen beds · Sleeps 4
The King Room - Hearing Access offers exceptional comfort with 2 queen beds and excellent bed comfort. It features air conditioning, free WiFi, a flat-screen TV, and a tea and coffee maker in a spacious 40.5 m² layout.
Beds 9/10 · 33 guests mention them
41 m² · 2 queen beds · Sleeps 4
The King Room with Bath Tub - Mobility Access at Tru By Hilton Mt. Juliet, TN, offers excellent bed comfort, free Wi-Fi, and a flat-screen TV, providing spacious accommodations with a tea and coffee maker for guests' convenience.
Beds 9/10 · 33 guests mention them
41 m² · Sleeps 4
Everything was great, and everything was great.
Everything about the stay was perfect.
“In shorter terms this is the worst hotel service experience I’ve ever had and I will not be rebooking ever again.”
The hotel was clean overall and in a good location, but the front‑desk woman was rude and made my check‑in difficult; she asked for my booking name, claimed nothing was under that name, asked if it was confirmed, I said yes and showed her the confirmation, then demanded my driver’s license and still said it wasn’t in the system. She explained that they don’t like third‑party bookings because that can happen, then asked, “What do you want me to do?” since there were no more rooms under Tru and they were fully booked. She offered a room at Hilton Gardens and had me rebook there. Worse, I woke up to a denied charge from Tru by Hilton for the original booking that couldn’t be found. After checking out I mentioned the charge to another staff member who, without me giving her my name or any details, found it in seconds and cancelled it, which was odd for something that supposedly couldn’t be located.
The place is in a fantastic spot.
“Extremely nice, clean, comfortable room and hotel”
Rooms were very clean and roomy, the hotel itself was nice with plenty of seating, and the pool table and foosball were great extras, but breakfast was cold, the pancake machine malfunctioned, and there was no microwave or coffee pot in the room.
Everything was great, and everything was great.
The place is in a fantastic spot.
Everything about the stay was perfect.
“Extremely nice, clean, comfortable room and hotel”
Rooms were very clean and roomy, the hotel itself was nice with plenty of seating, and the pool table and foosball were great extras, but breakfast was cold, the pancake machine malfunctioned, and there was no microwave or coffee pot in the room.
“In shorter terms this is the worst hotel service experience I’ve ever had and I will not be rebooking ever again.”
The hotel was clean overall and in a good location, but the front‑desk woman was rude and made my check‑in difficult; she asked for my booking name, claimed nothing was under that name, asked if it was confirmed, I said yes and showed her the confirmation, then demanded my driver’s license and still said it wasn’t in the system. She explained that they don’t like third‑party bookings because that can happen, then asked, “What do you want me to do?” since there were no more rooms under Tru and they were fully booked. She offered a room at Hilton Gardens and had me rebook there. Worse, I woke up to a denied charge from Tru by Hilton for the original booking that couldn’t be found. After checking out I mentioned the charge to another staff member who, without me giving her my name or any details, found it in seconds and cancelled it, which was odd for something that supposedly couldn’t be located.
