“Good behaviour and cleanliness”
The staff behaved well, but the cleanliness left something to be desired.
Inder7 months ago
Just a moment…
★★★·Surat·5.2
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or just type it — “around the 20th, three nights”
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Hotel The Excellency in Surat offers air-conditioned family rooms with city views, private bathrooms, work desks, minibars, and free WiFi. The hotel features a family-friendly restaurant, garden, outdoor play area, and badminton equipment hire. Located 9 km from Surat Airport, it provides private check-in, 24-hour front desk, concierge service, and free on-site parking, along with room service and a tour desk.
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How guests rate the property, aspect by aspect.
The staff behaved well, but the cleanliness left something to be desired.
Inder·7 months ago
Liked the courteous approach of staff. I saw smiling staff. The front desk called back to check if the task was completed or not?. A non skid bathroom mat to prevent falls by slipping
Chawla·A year ago
NEED GOOD ARRANGEMENT FOR BREAKFAST, AND MORE DISHES. I BOOOKED FOR DELUX ROOM & AT THE TIME OF CHECK IN I REQUEST THE ROOM AS PER PROFILE ON BOOKING .COM, THEY CHARGE ME EXTRA FOR THAT ROOM & IA HAD PAID EXTRA BY CASH
Syed·2 years ago
Absolutely horrible Hotel, poor facilities. Horror experience and third class Hotel
Shanbhag·2 years ago
The staff was polite and supportive. Breakfast needs improvement
Shukla·2 years ago