Hotel San Juan Mérida

“m”

The location was good. The bathroom was bad.

Maria·A week ago

The shower and the room were very old and clearly needed a renovation.

Marco·A week ago

The location was fine, but the noise from the nearby nightclub kept me up until 4 am. When I got the key and entered the room, a strong mold and mildew smell hit me, and it lingered on everything for the rest of the stay. Even though the room was cleaned daily, the floor was still covered in black grime. Mold and mildew were on the ceilings, walls, and showerhead. There was no hot water the whole time, and despite reporting it twice in the reception and via booking support, no action was taken. The hotel fails to meet basic comfort and cleanliness standards, and the staff’s lack of response made the experience worse. I strongly advise against staying here; the good location doesn’t compensate for the awful conditions and missing essentials.

Marcelina·A week ago

“Disappointing Stay in Merida”

The spot was decent and the AC kicked in fine, but overall I couldn't stand it. I've hit Mexico a ton of times and stayed in loads of cheap, old hotels that I’d come back to; this one I’d never revisit. I’m stunned it has such a high rating. I detested everything: the door had a crack and the ancient lock, no hot water at the sink, a toilet seat that kept sliding into the bowl, and the bed only had a sheet. A disgusting box of leftover beer bottles stuck to the wall by the bed, plus constant noise. The bar next door played music, which I actually liked because it drowned out the screeching of the door to the room next to mine. The hotel is now under Kavia, a Mexican hotel group I’ve stayed at before and liked; they should be ashamed to have their name on this place.

Lori·A week ago

“Très bonne réception, chambre propres cadre très jolie, je recommande”

The setting is very beautiful and the location is ideal.

Juliette·A week ago