They have no air‑conditioning or fans, and the sauna room is broken.
David3 months ago
Just a moment…
San Pedro La Laguna·7.8
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or just type it — “around the 20th, three nights”
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Hotel Ariana in San Pedro La Laguna offers private‑bathroom rooms with garden or lake views, modern TV and free WiFi. Guests enjoy a private beach, sun terrace, year‑round pool, restaurant, bar, massage lounge, and high‑tea service. The family‑friendly American‑style dining includes vegetarian and dairy‑free options. Located 146 km from La Aurora Airport, it provides easy access to local attractions.
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How guests rate the property, aspect by aspect.
They have no air‑conditioning or fans, and the sauna room is broken.
David·3 months ago
It was a very warm place where you can disconnect from everything.
Sheila·4 months ago
The restaurant has a good view, the room was clean, there was parking and a convenient location. From the reservation onward it was bad because they never mentioned that the pool and sauna were under maintenance, they wanted to charge for a stained towel and the towels were a different color, which was a bad experience.
Sergio·4 months ago
Summary of this review
The customer service is excellent, the people are very friendly and courteous. The breakfast and the view from the restaurant were great, and the location close to the lake made for a good experience. The room flooded due to maintenance, the water containers were left uncovered causing mosquitoes, flies and mosquitoes to gather. They moved us to another room, but because it was full they gave us a dirty room; even though it was only for a couple of hours it was very uncomfortable. For the pipe repair they had to drain all the water in the hotel, which made the end of our stay very uncomfortable.
Byron·5 months ago
The room size was good. It looked better in the photos.
Carlos·6 months ago