The reception counter is always ready to help, but it would be better if the smoking smell in the room were cleaned or removed.
SathitA month ago
Just a moment…
★★★★·Harbin·8.5
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or just type it — “around the 20th, three nights”
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The Mercure Harbin Hexing Road offers air-conditioned rooms with private bathrooms, work desks, and free WiFi, featuring TVs, bathrobes, and sofas for added comfort. The hotel provides a fitness centre, on-site Chinese restaurant, 24-hour front desk, daily housekeeping, and room service. Located in the city centre, it's near Northeast Forestry University, Harbin Revolutionary Martyr Museum, and Harbin Railway Station, with Harbin Taiping International Airport 37 km away.
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How guests rate the property, aspect by aspect.
The reception counter is always ready to help, but it would be better if the smoking smell in the room were cleaned or removed.
Sathit·A month ago
The location is excellent, rooms are clean, and the linens are pristine. We arrived on 14 February and received a complimentary gift from the hotel—very pleasant! The room‑service food is tasty, but the menu is mediocre. The restaurant staff look like Arab sheikhs. They should pay more attention to hall cleanliness. Water drips from the shower into the corridor, so I had to lay a towel on the floor.
Viktoriia·6 months ago
I’ve stayed at several Chinese hotels, but the staff here were extremely stiff; even after a four‑night stay we never got a smile or a greeting, whether entering the restaurant or returning to the lobby. A bit more courtesy would be appreciated.
Hyeonggug·8 months ago
The hotel provided an exceptional experience, thanks to its attentive staff and convenient location. The staff at the reception were particularly helpful, and the breakfast was a highlight of the stay. Overall, the hotel's proximity to amenities made it an ideal choice.
Faisal·8 months ago
Unfortunately, this review was left without any comments, making it impossible to summarize the guest's experience.
Ger·9 months ago