Stay Pittsburgh

The apartment was spacious, check‑in was easy, Wi‑Fi was fast and simple to set up, and it offered great value; there’s no reception desk, yet the online staff are responsive. The apartment feels a bit old, the area is fine but slightly sketchy at night, though I always felt safe.

Claudio·6 days ago

Staff took forever to reply to messages, the room code was wrong at check‑in and the replacement code didn’t work either, forcing me to move rooms, and I couldn’t reach anyone to arrange a late checkout.

Jared·A week ago

“Customer Support Ghosting”

After my first stay where the ceiling literally collapsed on me while I slept, I decided to give this place another shot because the management had responded quickly then. I booked directly with the property, but after confirmation I was told by Stay Pittsburgh that I had to finish two extra steps before getting the check‑in access details—something that wasn’t mentioned before booking, which is maddening since Stay Pittsburgh handled the reservation and payment. I completed those steps, yet the access info never came. I called the property at 412‑204‑6013 and, despite several attempts, received no reply. By the time I posted this review—4.5 hours past my scheduled checkout—I still didn’t have the key to the property. My two requests to cancel and get a refund were ignored, and oddly I got a message asking if I wanted a late checkout through the same support thread I’d been using for help. This customer‑service ordeal is hard to imagine worse. I would not recommend this property; the communication and service were unacceptable and the overall experience was extremely disappointing.

Jonathan·3 weeks ago

“Good place to visit Pittsburgh for busines or event!”

The location is spot‑on and easy to get to. The shower is fine, though not the most convenient.

Petkov·A month ago

I never received a code to get in.

Katasha·A month ago