The place is old and uncomfortable to climb the stairs with luggage. Nothing else was good.
ShalomA week ago
Just a moment…
★★★·Isla Mujeres·6.9
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or just type it — “around the 20th, three nights”
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Rustic Hotel Isla Mujeres offers family rooms with air‑conditioning, private bathrooms, free toiletries, showers, TVs, wardrobes, and balconies for relaxation. Guests enjoy free WiFi, a paid shuttle, luggage storage, and bilingual reception. Located just steps from Norte Beach, the hotel is surrounded by prime scuba diving spots, making it ideal for beach lovers and adventure seekers.
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How guests rate the property, aspect by aspect.
The place is old and uncomfortable to climb the stairs with luggage. Nothing else was good.
Shalom·A week ago
The location was great, but basic hotel services were missing, we had ants in the room, and everything outside could be heard.
Igor·3 weeks ago
Virtually nothing good. The experience was horrible. We had no toilet seat for most of our stay; when we asked the reception five times, the staff looked at us as if we were crazy, said it wasn’t a problem, and asked why we needed a seat. The issue only resolved after we nagged the hotel for two days, and it still took a long time. Second, there were no towels for any of us. We repeatedly asked the reception, who promised an hour delivery, but it consistently delayed until 23:45 PM—well past check‑out time. For a two‑night stay, that’s absurd. The room was tiny and infested with ants crawling over everything. The hotel promised a refund for all the problems, but it never came through and there was no one to talk to. I would not recommend this hotel to anyone, even my worst enemy; it’s better to pay a little extra for a decent experience.
Ron·3 weeks ago
Location was good, but everything else was fine.
Ajmad·4 weeks ago
The best thing is its location; you can walk to Playa Norte and Playa Centro, fun everywhere, and there's a golf cart rental at the front door. The room had almost no ventilation, the window faced a hallway, and being on the ground floor meant no natural light. That was the room we got; I don't know if there's a better one—maybe one facing the street, but it's so noisy that I can't tell.
Montserrat·4 weeks ago