The worst experience, especially with customer service that claimed they were ignoring people, and the staff, including Ayman Zakaria, who was rude. Customer service told you the hotel was full and you couldn't book via Booking, so you had to leave and return the next day, only to be shocked that the same day they said you couldn't book but there were 5 rooms available in the evening. The customer service was absurd, acting like they were ignoring the guests in front of them when they asked to change a reservation.
Hamid2 weeks ago