“Estafa”
I was told my booking was already confirmed, but when I arrived the hotel charged me for the night again, and their communication was awful—they don’t answer, and if they do they hang up and give no solution.
AngieA week ago
Just a moment…
★★★·Florence·8.3
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or just type it — “around the 20th, three nights”
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Aloft Florence in Florence offers family rooms with air-conditioning, private bathrooms, and modern amenities like free toiletries, showers, and TVs. The hotel features a saltwater pool, indoor pool, fitness centre, and yoga classes, along with an outdoor fireplace, games room, and barbecue facilities. It serves American cuisine for dinner and offers a bar with live music and stand-up comedy.
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How guests rate the property, aspect by aspect.
I was told my booking was already confirmed, but when I arrived the hotel charged me for the night again, and their communication was awful—they don’t answer, and if they do they hang up and give no solution.
Angie·A week ago
The location and pillow were great, and I can’t think of anything wrong.
Suzanne·2 weeks ago
The staff was awesome.
Jacqueline·A month ago
I appreciated the friendly staff and the convenient location, but my room was dirty, the shower had hair on the walls and floor, and the fridge contained old food that smelled awful.
Fredrica·2 months ago
The beds were cozy, the outdoor area was pleasant, and the room was spotless and very comfortable; the name on the TV was a nice touch and the workout facility was excellent. On the downside, there was no breakfast, the lobby coffee at check‑in was cold and the lid didn’t fit, and I wondered if there was a guest happy hour at the lounge.
Danny·2 months ago