Khách sạn cũ và bẩn, vòi hoa sen hỏng, kính ở tab đầu giường sứt và trên đầu giường còn lòi ra hẳn 1 cái đinh quá nguy hiểm
ThảoA year ago
Just a moment…
★★★★·Hạ Long·5.0
01
or just type it: “around the 20th, three nights”
02
03
Phoenix Hotel Ha Long offers spacious family rooms with air‑conditioning, private bathrooms, work desks, minibars, and free WiFi. The on‑site restaurant serves Vietnamese and Asian dishes, including vegetarian options, in a traditional setting. Guests enjoy a terrace, outdoor fireplace, massage services, a bar, and complimentary bicycles. Located 1.8 km from Marina Bay Beach and 40 km from Cat Bi Airport.
04
05
06
How guests rate the property, aspect by aspect.
Khách sạn cũ và bẩn, vòi hoa sen hỏng, kính ở tab đầu giường sứt và trên đầu giường còn lòi ra hẳn 1 cái đinh quá nguy hiểm
Thảo·A year ago
The hotel had plenty of power outlets for charging, but the room looked nothing like the photos; the 3‑bedroom triple was cramped. The reception felt unhelpful, which is understandable for a motel‑style place with limited services.
Yen·2 years ago
The family running the hotel is friendly but were not able to provide sufficient service because they have limited understanding of English. The staff who communicated with me in English was not around. 1. It is definately not a 4 star hotel as stated website.misleading. 2. Facilities stated in booking website was not provided in room.no wardrobe, no hangers, no kettle, no tea and coffee, tv not working. 3. A huge opening near to ceiling at top of wall in the bathroom. If a pervert was to climb up a ladder .then he would see guest bathing and pooping. ( why is there an opening ???) 4. Shelves in room dirty.dead flies were stuck to the shelves
Mimi·2 years ago
el recepcionista aunque no hablaba inglés, siempre intentó ayudar en lo posible, la reserva era para dos noches pero abandonamos el hotel el primer día y el recepcionista amablemente lo entendió y solo cobró una noche. las fotos no se corresponden con la realidad. nuestra habitación ,el baño tenía un agujero en la pared de 30x30cm donde entraba aire y frío. la ducha no está separada del váter por tanto cuando te duchas mojas el váter y todo el baño. el agua no sale caliente. hay un avispero en el techo del baño. la TV no tiene canales satélite. entra mucha luz por la habitación por lo que es difícil dormir. No tienen servicio de lavandería y tampoco saben donde se puede lavar la ropa. No tienen alquiler de motos ni saben donde se pueden alquilar. el desayuno se supone que es de 7 a 8, llegamos a las 7.40 a desayunar pero no había nada, ni café, ni comida, solo una cubeta con arroz frío y duro. No se puede pagar con tarjeta de crédito
Adankias·2 years ago