“Overpriced, poor value, and disappointing service”
A few staff members—especially the valet and lobby team—were kind, relatable, and genuinely welcoming, which made me feel at home. I booked this hotel on the fly at work and didn’t review every detail, but at almost $500 I expected a comfortable, well‑equipped stay. Instead I got a very basic room with an average bed and almost no included amenities. The connecting door between my room and the adjacent one didn’t lock properly from my side, and there was no complimentary bottle of water. Wi‑Fi was also tricky: after creating an account and enrolling as a member for the free option, the connection process felt unnecessarily hard and seemed designed to push guests toward paying an extra $19.95. On top of the room rate, self‑parking cost $45 ($65 for valet), and breakfast was not included. Nearly $500 for an average room without basic conveniences is simply not acceptable value. The reception staff were not openly rude, but their attitude was cold and unwelcoming; I felt treated with suspicion rather than as a paying guest, as if they thought I had stolen from them and couldn’t prove it. I noted the employees’ names but won’t identify anyone publicly; the broader issue is that this approach falls far below the standard expected in hospitality. The only reason I give one star is the lobby and valet team. One employee I spoke with while waiting to be picked up—he was a former college basketball player—was genuinely kind, engaging, and personable. He and his colleagues were the only people in the building who made me feel welcome. For the price, this hotel needs to offer significantly better value, clearer access to amenities, secure rooms, and a much more hospitable front‑desk experience.
MortezaA month ago