The staff were friendly, but the room was very basic, had no heating and was incredibly cold, and the TV didn’t work. The building is lovely and old but needs some care and attention.
Jonathan3 weeks ago
Just a moment…
★★★·Newcastle upon Tyne·6.4
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or just type it: “around the 20th, three nights”
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The Grainger House Hotel is a grade 2 listed historical building situated on 2 acres of lawns and trees in Newcastle upon Tyne. It offers private rooms, some with en-suite facilities, and shared bathrooms with complimentary toiletries. Rooms include welcome trays with tea, coffee, cookies, and bottled water, and feature Smart TVs and free WiFi. The hotel offers a modern lounge area, ironing room, and free parking.
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How guests rate the property, aspect by aspect.
The staff were friendly, but the room was very basic, had no heating and was incredibly cold, and the TV didn’t work. The building is lovely and old but needs some care and attention.
Jonathan·3 weeks ago
The man at reception was extremely helpful, making my stay extra pleasant.
Nick·3 weeks ago
The staff were nice and the location was perfect. The heating didn’t work, the lights and electricity in my room cut out a few times, the room light was too bright, and there were no lamps available.
John·3 weeks ago
It was freezing cold! No heating – they said the boiler was broken and promised an electric heater but never delivered. The toilet leaked, the beds were hard, the sheets were damp and cold, the room was noisy, and rubbish had piled up outside.
Nikki·3 weeks ago
The bed was comfortable, and the staff were friendly; the room was clean, even though some reviews claim otherwise, it was acceptable. However, it was freezing and there was no TV.
Chris·3 weeks ago