The place is old and needs a refresh; the bed is lumpy and the pillows are poor.
MichelleA month ago
★★★·West Springfield·7.9
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or just type it — “around the 20th, three nights”
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The Hampton Inn West Springfield offers family rooms with free WiFi, a seasonal outdoor pool, and fitness room. A continental, American, or buffet breakfast is served daily, featuring warm dishes and fresh pastries. Located 21 km from Bradley International Airport, the hotel is near Eastern States Exposition Center and The Big E, with Wintonbury Hills Golf Course and Amherst College 36 km away.
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How guests rate the property, aspect by aspect.
The place is old and needs a refresh; the bed is lumpy and the pillows are poor.
Michelle·A month ago
The location is good, but the hotel needed a serious update and one staff member was really rude.
Theresa·A month ago
The location is fine, but the carpet was sticky and there were no outlets by the bed.
Katisha·A month ago
The staff were lovely and the room was a nice size; having a mini fridge and microwave in the room was a nice touch, and I liked the toiletries in the bathroom, including the makeup‑removing wipes. The mattress could be comfier, a little more firm than I like, and the ice machine on my floor wasn’t working.
Kelly·A month ago
The room was very clean, comfortable, and well maintained; the staff were friendly and welcoming, and the overall atmosphere was quiet and relaxing. The location was also very convenient, and I really enjoyed my stay. Nothing major stood out during my stay, so overall I had a very pleasant experience.
Ivan·A month ago