Ocean View Room at Ala Moana Hotel- Fees include

“Lousy Experience”

We had a rough experience. We asked for early check‑in when booking, and it was approved for 7–8 am. After a long overnight flight from Sydney, we arrived early only to be told by hotel staff that we could only check in at 3 pm. Exhausted and hot, we had to wait over 5 hours in Honolulu. In Sydney it was cold and we couldn’t change. My husband, who has a bad back after four surgeries, needed rest. There was no kettle in the room for coffee. The room was a single bedroom with no balcony and a view of a shopping‑centre parking lot, yet we paid AUD 667. We spent the entire day and night in Honolulu sitting around a hotel, then left at 6 am for Maui the next day. The staff and owner offered no compensation for our bad experience. The private owner of the room didn’t communicate with hotel staff. We would have gone elsewhere for early check‑in. Please honour your approval next time— you can’t approve early check‑in and then back out! It was essential for us to get an earlier check‑in, and many places provide that. In Croatia, hosts were welcoming and accommodating, but that wasn’t the case in Hawaii. The hospitality we read about was non‑existent.

Karene·A month ago

The hotel had a lot going for it - the decor was really nice, the bathroom was clean and modern, and the little touches like the microwave and paper plates were a bonus. However, the air conditioning wasn't as effective as I'd have liked, and we had to ask for extra towels, washcloths, and blankets, which took a while to arrive. To top it off, there was no lanai to speak of, which was a bit of a letdown.

Lina·9 months ago

“มีความสุขมากค่ะ”

The location of this hotel was absolutely fantastic. It's right next to the Ala Moana Hotel and park, and the beach is just a short walk away. We loved being able to go for a run every day and enjoy the food court at the shopping center. However, there were a few things that needed attention, like the showerhead in the bathroom and the coffee creamer that was expired.

Kelly·A year ago

The hotel's proximity to the mall was definitely a plus, but unfortunately, our room didn't quite live up to our expectations. We thought we were getting a room with a balcony, but it turned out to be a standard room with no outdoor space to speak of.

Cohen·A year ago

“2度と選択しない。”

This hotel was a bit of a mystery, but it turned out to be a decent choice. The room was connected to the Ala Moana Hotel, but it was owned and operated by a separate individual or company. The check-in process was a bit confusing, but the staff at the Ala Moana Hotel were friendly and helpful. The room itself was a bit small, but it had some nice touches like a fridge and microwave. However, the shower was a major disappointment, and there was no laundry service or towel replenishment.

Masahiro·A year ago