★★★★·Hanoi·8.6
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or just type it — “around the 20th, three nights”
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The Urban Alley Hotel is located in Hanoi's Old Quarter, a 5-minute walk from Hoan Kiem Lake. Spacious rooms feature wooden flooring, traditional Vietnamese touches, and modern amenities like computers with free WiFi, DVD players, and minibars. Guests can rent bicycles, exchange currency, and book tours to Halong Bay and other attractions.
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How guests rate the property, aspect by aspect.
The room was fairly clean, the staff were friendly, the room was large and spacious, close to a maternity hospital and the old town. However, I didn’t like it when staff tried to force me to cancel my reservation and demanded cash in a rude way; I had to insist until they accepted a bank transfer. The room still had dust and cobwebs, so overall the cleanliness was lacking.
Nhân·2 months ago
Friendly and helpful staff, early check‑in possible :-) central yet quiet location, nice large rooms, kettle, coffee, snacks.
Sabine·2 months ago
Got a free upgrade, the staff were friendly and the spot was convenient, but the room had a weird bathroom that sat outside the room behind a glass wall that let in too much light and couldn’t be blocked. The bathroom was dated and had humidity marks on the walls, and the sheets didn’t look perfectly clean. It was decent value, but I expected better cleanliness.
Côte·2 months ago
All the staff were friendly, and one male employee who loves Japanese anime and comics chatted passionately with me; he pointed us to a local restaurant area, which was fantastic, and the location was great for walking around and exploring, but the room had no window so I couldn’t see the weather and the Wi‑Fi was unreliable.
Couscous·3 months ago
The bed was reasonably comfortable, the balcony was nice, and the mini‑bar had what we needed. The distance from the noisy beer street was just right—quiet enough to sleep but close enough to walk and enjoy. It’s near the train station and a prison relic, and the facilities were clean with friendly staff.
Lucinda·3 months ago