The front‑desk staff were very nice and passionate, and they did their best to help us fix a dinner issue caused by system bugs. We booked two rooms for four people (two per room) on the date, but the system kept showing two rooms for one person each. We sent three messages to the hotel’s customer‑service system to explain the situation, reminded them of the problems, and requested changes to the dinner ingredients. We finally received a confirmed reply from customer service. However, when we arrived, the front‑desk staff seemed unaware of the corrected messages, and the dinner meals were still only for two people, with no ingredient changes. Thanks to the staff (front desk and others) for trying hard to resolve the customer‑service error. I would give the front‑desk staff a 10, but the customer service deserves only a 1.
Chia2 years ago