Luks Lofts Hotel & Residences

“Highly recommended”

The rooms were huge and the jet pool was a hit; everything else was great, and the staff were all fantastic. The food was also lovely.

Joan·3 months ago

“Awesome Hotel”

The room felt really enjoyable thanks to the plunge pool and sauna, and the front desk staff were superb, fixing the malfunctioning plunge pool right away. The beds were super comfy, and the family were amazed by the technology, so we’ll definitely return! The only drawback was having to call the maintenance guy to sort out the plunge pool that malfunctioned a couple of times, though his service was superb.

Shane·3 months ago

“Recommended - but be prepared to negotiate around the minor issues which can be irritating”

Very nice hotel. Professional and friendly staff. Lovely well-appointed room. Good breakfast. Good room service food. Good location near to the SM Mall. - Tiny lift and very slow. I gave up and used the stairs. As I was on the 2nd floor i.e. one above ground level this was easy enough; - the room is operated by 3 x tablets. They don't function well. Two didn't work on arrival but that was fixed, one I just gave up on, of the remaining two I used as one. Why - one won't send messages to the front desk, but another will, one won't operate the lights, but another will. So, you have to switch and swap; - overhead pool spotlights don't turn off. There is no function to turn them off. I was told they were on a sensor and would go off after 20 minutes - that wasn't the case and they didn't, so they stayed on all night. As they are ceiling spotlights, they are bright. I brought down the blinds in the bedroom but of course there are gaps at the sides where the light shines in. Luckily, I had eye shade covers with me, so sleep was possible; - sauna spotlights won't turn off. The staff and I just gave up on these as there was no fix; - the spa in the middle of the room periodically switched on making a noise even in the middle of the night. I pushed all 5 off buttons but I can only assume it was on some sort of auto function i.e. heat the water up to a certain temperature; - I was told there was no room safe which meant I would never have booked as I check one is always advertised. Later I found the room safe; - for some reason the breakfast coffee always came without milk even though I wrote it on my order. I felt sorry for the guy as after day 2 I asked him to go back to the hotel cafe/restaurant to get me some I mention the above as if they are fixed, I would have marked the hotel as a 9 or 10 and not a 7. However, I will return as I learnt to negotiate my way around these issues

Stephen·5 months ago

The pool and sauna were good, but the pool took the whole night to heat properly.

Sunshine75·5 months ago

“A unique stay for couples who want something different”

I had the pleasure of staying in a truly unique and spacious room, complete with fantastic facilities. However, our experience was marred by a misunderstanding regarding the security deposit, which we were required to pay in cash. Despite paying over 50% of the total amount upon arrival, we were repeatedly hassled by one of the receptionists, who seemed to be under the impression that we were trying to avoid paying.

Gavin_wanderer·A year ago