“Great hotel and staff.”
Breakfast was wonderful, the rooms were great, and the staff were great.
Audrey2 weeks ago
Just a moment…
★★★★★·Osaka·8.8
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or just type it — “around the 20th, three nights”
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Hotel New Otani Osaka is located in front of Osaka Castle, offering spacious rooms with city or castle views, LCD TVs, and comfortable beds. The hotel features 12 dining options, a hot tub, sauna, and massage services. Free WiFi is available throughout. Nearby, JO-TERRACE OSAKA shopping complex and Osaka Station are within walking distance and a 10-minute train ride, respectively.
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How guests rate the property, aspect by aspect.
Breakfast was wonderful, the rooms were great, and the staff were great.
Audrey·2 weeks ago
The room was large, fully equipped, and the location was great.
D·2 weeks ago
The staff were very friendly and helpful, and we had no trouble communicating in English. The room we had originally booked was already taken, so they upgraded us for free. We thought breakfast was included because it was listed as an amenity, but they charged an extra 5,500 yen per person.
Ben·2 weeks ago
The service was the best ever. We couldn't get a dinner reservation because it was fully booked.
Tsutomu·3 weeks ago
I was given a room that was very good, with a nice view, plenty of space, and it let me relax a lot.
Setsuko·3 weeks ago