★★★★·Maidstone·7.2
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or just type it — “around the 20th, three nights”
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Located near Leeds Castle, the Mercure Maidstone Great Danes Hotel features a Georgian country house surrounded by 26 acres of private grounds. Situated near Junction 8 of the M20 motorway, it offers free parking and high-speed WiFi. The hotel is close to Maidstone, Canterbury Cathedral, and Bluewater Shopping Centre, with channel ports and Eurotunnel within an hour's drive.
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How guests rate the property, aspect by aspect.
Breakfast was very good, the chef was lovely and clearly cared about his work. Checking in was a hassle, and I had to get a bathroom with a shower curtain. The TV didn’t work, there was no phone in the room, so the only way to contact reception was to trek all the way down there.
David·3 weeks ago
It was close to Leeds Castle—that’s about it. On arrival, reception told me breakfast wasn’t included (I thought it was), and they kept repeating that mistake. I paid, found my booking confirmation that said breakfast was included, and was told reception always makes mistakes like this. I never experienced it before. I received two drinks vouchers instead of a refund, feeling like I’d stepped back into the 80s/90s. The bar couldn’t make proper cocktails (no limes). The bedroom TV had a black line down the middle. The bath used a shower curtain that folded around me when the shower was on, making it hard to use—shower curtains in hotels should have been replaced long ago, especially for hygiene. There was a huge gap under the main door letting light stream through, which wouldn’t stop fire or smoke from entering or exiting. An eerie wind came through the bathroom vent. It was noisy when other residents left their rooms and doors slammed shut. I don’t think maintenance checks rooms. Most rooms aren’t near the lift, so if you have mobility issues or bags it’s a long walk to the room. Breakfast, like the evening meal, was average at best. The rating was “pleasant with a 6.9 rating.” I’ll pay more attention to these ratings in the future.
Kevin·3 weeks ago
The location was really good and the staff were generally warm and welcoming. However, the decor from reception to the rooms felt very dated, with some areas looking tatty and having threadbare, dirty carpets. My room had a persistent musty smell, the curtains were old and falling apart, and the linings were peeling from the main curtain. The bath was very small and would benefit from a shower cubicle upgrade. Overall, disappointing for a hotel that’s always known as luxurious.
Sheenagh·3 weeks ago
Friendly staff, especially Lisa, were helpful and the room was clean. The breakfast was excellent and the atmosphere relaxed. The room was absurdly far from the reception; it would be better if there were another staircase or alternative entrance. The pool, sauna, and steam room are great bonuses that should be advertised more.
Louise·3 weeks ago
We loved the location, chilled atmosphere and friendliness of the staff. We have been coming to Great Danes on and off over the years and we know you have refurbished parts of the hotel but found the spa area very low in standards and in need of some tlc
Pauline·3 weeks ago