Downtown Gem Rooms

“Widerlich, entwürdigend und absolut inakzeptabel!”

Nothing. Honestly, I don’t know how they can force guests to endure this. We booked two nights for ourselves and our daughter. In the middle of the night I woke up and realized I was sticky and it smelled terrible. The reason: I slept on a mattress that had a huge, monstrous, foul-smelling urine stain on the underside. Because of my body weight and heat, I apparently came into direct contact with it. Just thinking about it is disgusting. We took photos. But what’s almost as bad is how they handled us afterward. We reported the incident immediately and asked for a solution. Instead of concrete help, we got vague answers. We lost half a morning to calls and waiting, while we really wanted to tour Budapest. In the end, we had to find another place ourselves. We never saw a cleaner. And now the most outrageous thing: they apparently want us to pay for this experience. I paid for sleeping in someone else’s urine and now I’m supposed to shoulder the cost. It feels not only unfair but downright humiliating. This is not how you treat guests. If hygiene and a basic level of respect matter to you, find another accommodation. I would never stay here again. P.S.: If you still consider booking here, brace yourself for a confusing check‑in with two different house numbers and a communal bathroom that won’t lock. Enjoy!

Miriam·A week ago

“J’ai adoré, c’est très bien situé et proche d’absolument tout”

It’s quite spacious and very comfortable, but I thought it was just for us and it’s only the room, even though it has access to the common areas.

Pena·A week ago

“Horrible alojamiento, nos cancelaron una hora antes de hacer el check-in”

We can’t say what we liked or didn’t because we never even got in. They cancelled our reservation without any reason right when we were supposed to arrive in Budapest. They didn’t give us solutions; instead, they told us to cancel the reservation ourselves so they wouldn’t refund us. We also wrote to them looking for an alternative and they never replied again. In short, they scrubbed their hands and left us on the street.

Alexia·2 weeks ago

Nothing + the whole place is filthy, smelly. The whole accommodation is disgusting, filthy, ruined; the shower pipe leaks, the water‑stone is dirty in the bathroom, touching the shower curtain immediately poses a risk of infection, the toilet smells like other people’s waste drying on the rim, the microwave and kettle don’t work. They can’t be reached by phone. I don’t recommend it to anyone; it’s a real nightmare, not suitable for even one night. At night you hear every word from the neighbor’s room, you can’t sleep, the bed is uncomfortable, the mattress is heavily used, it’s broken.

Reményi·3 weeks ago

“Schrecklich”

Nothing good, very dirty, terrible. Everything was broken, everywhere was stained, the bed was broken, the landlord was unreachable, just run away.

Abdullahi·A month ago