“Pecar!”
I booked a family room for 2 adults and a 12‑year‑old child with a payment commitment. I had stayed there in winter when everything was fine. Now they gave me a double room where all three of us couldn't fit on a double bed. What bothered me most was that they didn’t even apologise; we are humans who make mistakes, but the staff member who welcomed us and had spoken to the manager over the phone told us to either get our money back or accept the offered room. I took the money back. Brașov is a big city. I have travelled through several European countries with booking but never encountered anything but seriousness, respect and fairness.
MariaA month ago